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Reach out anytime for questions, orders or special requests
Whether you have a question, a custom request or just want to say hello, we are always happy to hear from you. Contact us by phone, email or visit us directly. You can also scan the QR code to connect quickly. We are here to help in any way we can.
Email Address
[email protected]
Contact No
+44 7777 718319
Location
Palette Visuals Limited
Regus, Suite No. 162
268 Bath Road
Slough, SL1 4DX
United Kingdom
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Here to Support You
Helpful, friendly service whenever and wherever you need us
At Palette Visuals, we care deeply about your experience from start to finish. Whether you are placing an order, making a custom request or need assistance, we are here to help with kindness and clarity. Our team is dedicated to offering prompt, thoughtful support every step of the way. No question is too small and no concern is ever overlooked. We know your gift is special and personal, so we do everything we can to make sure it arrives just right. Reach out anytime and let us be part of making your moment memorable in the best possible way.
We believe great service begins with listening and ends with genuine care. That is why we make it easy to connect and quick to respond. Whether it is through email, phone or social media, we are just a message away. Every enquiry is handled by a real person who understands how important your order is. At Palette Visuals, your peace of mind is part of our promise. We believe great service begins with listening and ends with genuine care. That is why we make it easy to connect and quick to respond. Whether it is through email, phone or social media, we are just a message away. Every enquiry is handled by a real person who understands how important your order is. At Palette Visuals, your peace of mind is part of our promise.
Real Human Support
You will always speak with a friendly real person here
Quick Response Time
We answer most messages within one working day
Always Here For You
We are ready to help whenever you need us
Need Help Fast?
Find answers to common questions about orders and support
How do I place an order?
Simply browse our collection, choose your item, add your personalisation and proceed to checkout. It only takes a few minutes to create something meaningful.
Can I make changes after ordering?
If your item has not yet been engraved, we are happy to update it. Contact us as soon as possible to request any changes.
How long does delivery take?
UK orders typically arrive within 2–4 working days. International delivery times vary depending on your location but we aim to ship quickly.
Do you offer gift packaging?
Yes, many of our products come gift-ready. You can also select optional premium packaging during checkout for an extra special touch.
Is international shipping available?
Absolutely. We ship across Europe and many countries worldwide. You can check available delivery options at checkout.
Can I request a fully custom design?
Yes, we welcome special engraving requests. If you have something unique in mind, reach out to us before ordering and we will guide you through it.
What if my item arrives damaged?
We are here to help. If your item arrives damaged or incorrect, contact us right away and we will resolve the issue quickly and fairly.
Palette Visuals is your trusted destination for premium custom engraved gifts in the UK and beyond. Explore handcrafted keyrings, lockets and more personalised to perfection with care, creativity and precision. Shop meaningful, memorable gifts made to last and delivered with pride.
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Contact Us
Palette Visuals Limited
Regus, Suite No. 162
268 Bath Road
Slough, SL1 4DX
United Kingdom
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Palette Visuals is incorporated & registered in England & Northern Ireland. Company Registration No.: 16027593
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