About Palette Visuals

Palette Visuals is a UK-based company specialising in custom engraved products including but not limited to keyrings, lockets, bracelets, fridge magnets and phone holders. Our mission is to deliver personalised items that combine craftsmanship, creativity, and meaningful value.

Acceptance of Terms

By using our website, you accept these Terms and Conditions in full. If you disagree with any part of these terms, you must not use our website. Continued use of the website will be considered acceptance of any updated terms.

Use of Our Website

You agree to use our website only for lawful purposes. You must not:

• Use the site in any way that breaches applicable laws or regulations
• Attempt to gain unauthorised access to the website or its systems
• Upload or transmit any harmful or malicious code
• Interfere with the performance of the site or its content

Product Descriptions and Availability

We strive to ensure that product descriptions, images and details are accurate. However, due to the nature of custom engraving, slight variations in appearance may occur. Product availability is subject to change and we reserve the right to discontinue any item at any t ime.

Pricing and Payments

All prices on our website are displayed in GBP (£) and include applicable VAT unless otherwise stated. We reserve the right to update prices at any time. Payment methods include credit/debit cards and secure third-party payment gateways. Full payment is required before order processing.

Order Processing and Fulfilment

Upon placing an order, you will receive an email confirmation. Processing times may vary depending on the complexity of custom engraving. We make every effort to meet our estimated delivery timelines, but these are not guaranteed.

Shipping and Delivery

We deliver across the UK, Europe and select international locations. Shipping charges are calculated at checkout. While we work with reliable couriers, we are not responsible for delays caused by shipping carriers, customs or force majeure events.

Customisation and Personalisation

By placing a custom order, you confirm that all personalisation details (e.g., names, dates, messages) are accurate. We are not liable for errors provided by the customer. Customised products are made specifically to your request and are exempt from general cancellation rights.

Intellectual Property

All content on this website including logos, images, text and designs is the intellectual property of Palette Visuals or our licensors. You may not use, reproduce or distribute any content without our prior written permission.

User Accounts

Creating an account on our website allows you to manage orders and preferences. You are responsible for maintaining the confidentiality of your account credentials. We reserve the right to suspend or terminate accounts for misuse or breach of terms.

Returns and Refunds

Our return policy is outlined on our Returns & Refunds page. In summary, custom engraved items are generally non-returnable unless faulty or incorrect. Please inspect all products upon receipt and contact us promptly if there are issues.

Governing Law

Technology Hub may contain links to third-party websites for convenience. These links do not signify endorsement and we are not responsible for the content or availability of these sites. Accessing third-party links is at the user’s own risk.

Right to Cancel

Under the Consumer Contracts Regulations, you have a legal right to cancel standard (non custom) purchases within 14 days. Details on how to exercise this right are found on our Right to Cancel page. Customised items are not eligible for cancellation.

Liability

To the maximum extent permitted by law, Palette Visuals will not be liable for any indirect, incidental or consequential damages arising from the use of our products or services. Our total liability in any matter will not exceed the total amount paid by you for the order in question.

Warranties and Guarantees

We take pride in the quality of our products. However, we do not offer any warranties beyond those required by law. If your item arrives faulty or damaged, we will work with you to resolve the issue promptly.

Promotions and Discounts

Occasionally, we may offer promotional discounts. These are subject to specific terms and may be withdrawn at any time without notice. Discounts cannot be combined unless explicitly stated.

Privacy and Data Protection

Your privacy is important to us. We handle personal data in accordance with our Privacy Policy and all applicable data protection laws including the UK GDPR. By using our site, you consent to such processing.

Force Majeure

We are not liable for delays or failures in performance resulting from events beyond our reasonable control including natural disasters, pandemics, labour disputes or disruptions in communication networks.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms is found to be unlawful, void or unenforceable, it shall not affect the validity of the remaining provisions.

Contact Information

For any questions regarding these Terms and Conditions, please contact us at:

Palette Visuals