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£9.50
(5.0)
Personalized 2 Circles with Photo Engraved Keyring Lorem ipsum
Qty: 1
Brown Feather
Gift Packaging Added
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You Save! £2.50
Total Price : £209.00
£9.50
(5.0)
Personalized 2 Circles with Photo Engraved Keyring Lorem ipsum
Qty: 1
Brown Feather
Gift Packaging Added
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You Save! £2.50
Total Price : £209.00
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Frequently Asked Questions
Quick answers to common questions about ordering, engraving, delivery and more.
Frequently Asked Questions
Find quick answers to common questions about our products, personalisation process, delivery, support and more.
General Information
Personalisation & Design
Delivery & Shipping
Payments & Pricing
Order Changes & Returns
Corporate & Gifting Orders
Technical Support & Website Help
General Information
What is Palette Visuals?
Palette Visuals is a UK-based engraving company offering personalised keyrings, bracelets, photo frames and more.
What materials do you use?
We use high-quality metals, wood and acrylics for elegant, long-lasting finished pieces.
How does personalised engraving work?
You choose a product, add your text or date, preview the design and we engrave it with care.
Can I add multiple custom messages?
Yes, you can include names, dates or short quotes as long as they fit the design.
Is your website secure?
Yes, our site uses encrypted payment and secure data protection throughout the checkout process.
Do you offer gift vouchers?
Yes, digital gift vouchers are available for purchase and make thoughtful presents for any occasion.
Can I order as a guest?
Yes, you can checkout without creating an account, though saving your order history requires one.
Do you offer bulk discounts?
Yes, for larger orders like wedding favours or corporate gifts, please contact us for a quote.
Are your designs original?
Yes, all designs are created in-house and tailored to your personal message and style.
Can I request a custom product?
Absolutely. Please reach out to us with your idea and we will guide you through options.
Personalisation & Design
Can I preview my engraving?
Yes, our live preview shows how your text will look before you place your order.
What font options are available?
We offer a range of fonts from elegant script to bold block lettering—just select your preference.
Can I upload my own artwork?
Yes, SVG or PNG files can be uploaded during design; we’ll check it and confirm quality.
Is there a character limit for messages?
Each item has its own character limit, which is displayed during the customisation process.
Can I include images in designs?
Yes, simple line art or logos can be engraved. We will advise if more detail is required.
Can I mix fonts and images?
Yes, just let us know your combination and we will arrange it for the best effect.
What if I need design help?
Our team is happy to assist—just message us with your idea and we can sketch a mockup.
Can I change my custom design later?
You can revise details before we engrave; after engraving begins, changes are not possible.
Do you proofread custom text?
We do our best to avoid errors, but please double-check before submitting your final design.
Are there custom colour finishes?
Some designs, like acrylics, may offer fill colours. These options are shown during customisation.
Delivery & Shipping
How long does engraving take?
Most orders are engraved within 24 to 48 hours before shipping.
What are your shipping options?
We offer tracked UK delivery, express shipping and international delivery options during checkout.
How long does UK delivery take?
Standard UK delivery typically arrives within 2–4 working days after dispatch.
What are the international delivery times?
Delivery to Europe and international locations usually takes 5–10 working days, depending on destination.
Do you provide tracking information?
Yes, tracking details are emailed once your order is dispatched.
Can I change my shipping address?
Yes, if it has not yet shipped. Please contact us immediately to update it.
Can I pick up my order?
At the moment we only offer shipping; local pick‑up is not available.
Are there customs or import charges?
International orders may be subject to local duties or taxes. Charges are the recipient’s responsibility.
Can I request faster shipping?
Yes, express delivery is available at checkout for an additional fee.
What happens if an item is lost in transit?
Contact us immediately. We will investigate with our shipping partner and resolve the issue promptly.
Payments & Pricing
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal and Apple Pay for seamless checkout.
Are prices displayed inclusive of VAT?
Prices on the site include UK VAT. International buyers may see tax removed at checkout.
Can I see prices in my currency?
While prices display in GBP, at checkout your card issuer may convert to your local currency.
Can I pay in instalments?
We do not currently offer instalments, but payment may be split via services like PayPal.
Are bulk orders cheaper per item?
Yes, larger orders can include discounted pricing. Contact us for a custom quote.
Do you offer promotional codes?
Yes, from time to time we share discount codes via newsletter and social media channels.
Is payment secure?
Yes, encrypted checkout ensures your payment details are safely processed.
Do shipping costs change at checkout?
Shipping is calculated based on destination and selected service before you confirm your order.
Can I cancel my order after payment?
If engraving has not begun, we may cancel and refund it. Contact us promptly to discuss.
What currencies are accepted?
We bill in GBP. International cards will be charged based on your issuer’s exchange rate.
Order Changes & Returns
Can I change text after ordering?
Yes, if engraving has not started. Please let us know as soon as possible.
Can I cancel my order?
Yes, cancellations are accepted before engraving begins. We will process a refund promptly.
What is your return policy?
Custom items cannot be returned unless faulty or damaged during transit.
What if my item arrives incorrect or damaged?
Contact us immediately. We will replace or refund the item to your satisfaction.
What if I misspell my custom text?
We check for clarity but will not correct spelling automatically. Please confirm accuracy before finalising.
How do I request a return?
Email our support with your order number and explanation; we will advise next steps quickly.
What is the refund process?
Refunds are processed via your original payment method once we receive the returned or faulty item.
Can I exchange my gift?
If your order is faulty or damaged, we will offer a replacement or refund—exchanges are not available.
Do you reimburse return shipping?
Yes, for items that arrive damaged or incorrect. We will cover return postage costs.
How long until I receive my refund?
Refunds typically appear in your account within 5–7 working days after we process them.
Corporate & Gifting Orders
Do you offer corporate branding services?
Yes, we can personalise corporate gifts with logos and messages. Just get in touch with details.
Can I order wedding or event favours?
Absolutely. Contact us with your quantity and design needs for a tailored quote.
Is there a price break for large quantities?
Yes, we offer bulk pricing discounts for significant orders like events or business gifting.
Can I order mixed designs in one order?
Yes, you can mix product types and designs within bulk or corporate orders.
Do you support rush corporate orders?
We try our best. Tell us your timeline and we’ll aim to accommodate urgent requests where possible.
Can I see branded proofs before confirming?
Yes, we will provide a digital mockup for your approval before production begins.
Do you offer packing or direct shipping services?
Yes, we can provide branded packaging or ship directly to recipients as part of your request.
What payment options do corporate clients have?
We accept standard card payments, invoicing or PayPal for business or bulk orders.
Can I set up a repeat order?
Yes, once an order is processed we can set up reuse or repeat order profiles for convenience.
How do I start a corporate gifting enquiry?
Contact our team via email or form with your details, quantities and design goals. We’ll respond quickly.
Technical Support & Website Help
Why can’t I upload my artwork file?
Ensure your file is in SVG or high-resolution PNG format. Try again or email us for help.
Why isn’t the checkout button working?
Try clearing your browser cache, using a different browser or browser in desktop mode.
Where do I enter a discount code?
The discount code field appears at checkout before final payment is confirmed.
Can I change delivery after checkout?
Yes, only before shipping. Check your order status and let us know promptly.
What browser works best on your site?
We recommend Chrome or Safari on desktop and mobile for a seamless experience.
Why did my payment fail?
Check that your card details are correct and that your bank authorises international transactions.
Can I apply VAT refund for business?
UK orders include VAT. International business customers may reclaim VAT based on local rules.
Why is preview image blurry?
The preview uses a web-friendly version. The final engraving uses high-resolution input.
Is user data stored securely?
Yes, we follow strict GDPR and data protection practices to keep your personal details safe.
How do I update my account details?
Log into your account, go to settings and update your information as needed.
Still Need Support?
We are always here to help with anything you may need
If you did not find the answer you were looking for, do not worry. Our team is here to make sure you feel supported every step of the way. Whether it is about a product detail, delivery question or custom request, we are always happy to assist. You can reach out via email, phone or social media, and one of our friendly team members will get back to you as soon as possible. We value clear communication and understand that every question matters. At Palette Visuals, your peace of mind is part of the experience we provide. So if there is anything you are unsure about, please do not hesitate to contact us. Your satisfaction is our priority and we are here to ensure your journey with us is smooth, personal and always cared for..
Palette Visuals is your trusted destination for premium custom engraved gifts in the UK and beyond. Explore handcrafted keyrings, lockets and more personalised to perfection with care, creativity and precision. Shop meaningful, memorable gifts made to last and delivered with pride.
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Palette Visuals Limited
Regus, Suite No. 162
268 Bath Road
Slough, SL1 4DX
United Kingdom
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Palette Visuals is incorporated & registered in England & Northern Ireland. Company Registration No.: 16027593
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